01
Service booking
PetOS
Native pet-service booking connects pets, service lines, staff, deposits, and reminders.
SHOPLINE
An app such as ezPretty can add time selection at service-product checkout.
Better for service-led teams
PetOS vs SHOPLINE
Selling pet products?
Selling pet products?
What about the pets you serve?
SHOPLINE is built around commerce. PetOS connects the store to bookings, pet records, and the work behind every visit.
Core difference
SHOPLINE connects retail channels. PetOS connects retail with the pets, bookings and services behind each visit.
Choose SHOPLINE when commerce drives the business. Choose PetOS when service history and retail activity need to stay in the same pet-business workflow.
Where the difference matters
Selling products. Serving pets.
02
Pet history
PetOS
Dedicated pet profiles connect bookings, service documents, and visit history.
SHOPLINE
Customer profiles and order history support retail operations.
Better for repeat pet care
03
Online retail
PetOS
Product catalog, cart, checkout, orders and stock beside pet services.
SHOPLINE
Broader store tools for promotions, logistics, social commerce, and design.
Better for commerce depth
04
In-store sales
PetOS
Sell services and products from one in-store POS, with stock linked to daily operations.
SHOPLINE
Retail POS and online/offline customer sync are available in its wider OMO offering.
Better for service and product sales in one POS
05
Customer return
PetOS
Pet and visit context stays with customer records and memberships.
SHOPLINE
Customer profiles, purchase history, loyalty, and campaigns.
Better for pet and visit history
06
Hong Kong setup
PetOS
English and Traditional Chinese (Hong Kong) journeys, HKD plans, a product demo, dedicated setup support, migration within 24 hours, and tax setup support from Hong Kong-based PetOS.
SHOPLINE
HKD plans, local payments and logistics, and Hong Kong-focused commerce support.
Hong Kong-based PetOS with HKD plans
07
Business-plan price
PetOS
Business: HK$6,990/year.
SHOPLINE
Pro: HK$14,799/year before a booking app; ezPretty lists HK$4,500/year plus setup.
Service and retail tools in one PetOS plan
Plans and price
Compare PetOS plans Service and retail tools in one plan.
SHOPLINE Pro brings deeper ecommerce, promotions, and analytics. PetOS Business has a lower listed annual price and brings service booking, pet records, and in-store service and product sales together. SHOPLINE merchants can add booking through an app.
| What your business needs | PetOS BusinessHK$6,990/year≈HK$583/month · paid yearly | SHOPLINE ProHK$14,799/yearAnnual billing · booking app extra |
|---|---|---|
| Online product store | Catalog, cart and checkout | Advanced ecommerce, promotions and Shoplytics |
| Pet-service booking | Booking connected to pets and visits | Not included |
| Pet-specific service history | Dedicated pet profile linked to service records | — |
| Hong Kong in-store POS | POS beside services and stock | Not included |
The short answer
Choose for the business you run.
When should I choose PetOS?
Choose PetOS when bookings need to stay connected to pets, service history, a branded site, product sales, and in-store operations.
When is SHOPLINE the better choice?
Choose SHOPLINE when online retail, social selling, promotions, fulfilment, and omnichannel commerce drive the business.
Can SHOPLINE take pet-service bookings?
Yes. Its app marketplace lists ezPretty Booking, including pet-care use cases, with appointment selection inside checkout and staff-calendar sync.
Choose PetOS