Home/Business types/ One-stop pet lifestyle stores
For multi-service pet businesses

Bring services and retail together under one brand

Give clients in the United States one place to explore your care services and everyday products. They can book a visit or shop online through separate, clear paths on your branded website.

Behind the scenes, your team handles bookings and sales in the right PetOS workflow, with customer and pet context close by.

Groomer caring for a dog beside shelves of pet supplies in a neighborhood pet store
Paw & Co.Services · Shop · Account
ONE SHOP, MORE WAYS TO CARE

What can we help with today?

Book a service →Grooming · Daycare
Shop products →Coat care · Essentials
Two clear paths on the same public website
01 / Your customer-facing website

One shop. Two clear customer paths.

Emma can book grooming for Coco and, separately, buy a coat wash from Paw & Co. Each action has its own flow and becomes the right record for your team.

Path 01 · Service booking

Book a visit for Coco

Emma chooses full grooming, selects Coco, picks an available time, and confirms the visit.

Paw & Co. · Book a servicePublic website
Groomer brushing a retriever in a salon
ServiceFull grooming
Pet · TimeCoco · Tue 11:30
Booking confirmed ✓
Team result: a confirmed service booking with Coco’s visit details.
Path 02 · Product order

Buy coat care online

Emma chooses a coat wash from the same shop, reviews her cart, and completes checkout.

Paw & Co. · ShopPublic website
Oat and aloe coat wash product
Oat & Aloe Coat WashCoat care · Qty 1
Order1 product
PaymentPaid online
Order placed ✓
Team result: a product order with payment and fulfilment details.
02 / Inside the PetOS workspace

The team sees the right record for each action

A service visit appears in bookings; an online purchase appears in orders. Your team can open each record with the details needed for that task.

Service workflow

Prepare for Coco’s visit

Open the booking to see the pet, service, time, and assigned team member before the appointment.

PetOS · BookingsBooking detail
CocoCoco · Full grooming
Confirmed
CustomerEmma Wong
WhenTue · 11:30–13:00
Assigned staffAlex
Open nextCoco’s pet profile →
For bookings with several service lines, staff can be assigned to each line.
Product order workflow

Process Emma’s online order

Open the order to review its product, payment status, and fulfilment details.

PetOS · OrdersOrder detail
Oat & Aloe Coat WashOat & Aloe Coat Wash
New order
CustomerEmma Wong
ProductCoat wash · Qty 1
Payment statusPaid
FulfilmentTo prepare
Open nextEmma’s customer record →
Her online purchase stays separate from Coco’s grooming booking.
A separate in-store example

One checkout for a mixed sale

At the counter, staff can add a retail product, a service, and a service package to the same PetOS cart, then review payment for that sale.

PetOS · POS cartWalk-in sale
Product
Oat & Aloe Coat Wash
ServiceFull grooming
PackageFour-session plan
3 item types · 1 saleReview payment →
03 / Customer context

One customer record across bookings and orders

Emma’s record links Coco’s pet profile, her grooming booking, and her online product order. In this example, Emma already has a membership, so the team can check her remaining service credits in the same place.

Eligible credits and discounts can be used in supported booking, POS, and order flows, according to how each offer is configured.

PetOS · Customer recordConnected activity
Emma WongPet parent · Coco’s profile linked
Service activity
CocoCoco’s grooming
Booking · Tue 11:30
Shopping activityCoat washOnline product order
Emma’s existing membership

Care Club · 2 service credits remaining

More ways to combine your offer

Make room for the mix your shop actually sells

Paw & Co. is one example. The same site and workspace can present other supported combinations without making every customer follow the same journey.

Dog resting in a pet boarding room
Daycare + boarding

Different types of stays

Show each service clearly, then keep the relevant pet and booking details with the visit.

Trainer working with a dog in a training space
Training + packages

Support repeat sessions

Present training services and track package uses or membership benefits over time.

See how PetOS fits your mix

Give every part of your business a place

Explore the wider platform or compare other pet-business types.