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One platform for pet businesses in Australia

Build your pet business a
distinctive online home

Give Australian customers one place to discover your services, book at least 24 hours ahead, and shop online. Bring bookings, pet records, and day-to-day operations together for your team.

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app.petos.pet/your-business
•••
Platform overview

One workspace for your pet business

See how your Australian team can connect its online presence with bookings and the work that follows.

Put your services and products on a branded site where Australian customers can book ahead or shop online.

Guide customers from choosing a service to confirming a booking, with the details and payment status visible to your team.

Keep customer details, pet profiles, and care notes together so your team is ready for the next visit.

Connect shop sales, online orders, purchasing and stock for your Australian team.

Put together service packages and member benefits, with eligible credits and discounts ready for the right sale.

Keep bookings and product orders linked to invoices, payment status and your finance view.

Build service report and agreement templates, then link each completed document to the booking and pet.

Ask Doki about supported data and workflows, then have your team check the response before following up.

PetOS 寵物業務網站及網店首頁編輯器，顯示網站設定與即時預覽PetOS pet business website and online store homepage editor with live previewPetOS 寵物服務預約與排程後台，顯示更新的預約狀態、收入和月曆PetOS pet service bookings and scheduling dashboard with updated booking statuses, revenue, and monthly calendarPetOS 客戶與寵物 CRM 後台，顯示寵物名單、飼主、品種及客戶統計PetOS customer and pet records CRM dashboard showing pet profiles, owners, breeds, and customer statisticsPetOS 寵物店 POS 收銀畫面，顯示商品目錄、購物車及折扣PetOS pet store POS checkout showing products, cart, and discountsPetOS 寵物業務會員管理後台，顯示會員計劃、客戶、寵物及優惠PetOS pet business membership dashboard showing plans, customers, pets, and benefitsPetOS 寵物業務發票與財務後台，顯示發票名單、付款狀態及金額PetOS pet business invoices and finance dashboard showing invoice list, payment status, and amountsPetOS 寵物服務報告卡後台，顯示報告草稿、客戶、寵物及服務紀錄PetOS pet service report cards dashboard showing drafts, customers, pets, and service records
PetOS customer and pet CRM profile showing contact details, pets, membership, and appointments
Build your pet business website

Business Website & Online Store

Put your services and products on a branded site where Australian customers can book ahead or shop online.

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Brand identity

Showcase your brand and contact details

Add business information, logo, cover image, and theme color. Connect Google Maps or a Business Profile, and choose whether to show Google reviews.

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Bilingual content

Create bilingual service and product content

Your public page supports English and Traditional Chinese. PetOS can help translate service or product names and descriptions as you add them.

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Visible modules

Choose which modules customers can see

Turn on the store, booking, blog, and customer accounts to suit your business, then preview the page before publishing.

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Service details

Explain services before customers book

Show service descriptions, images, prices, and duration so customers can understand each service first.

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Storefront checkout

Let customers browse and check out

Add product images, prices, variants, and categories. Customers can browse the catalog, add items to a cart, and check out online.

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Customer accounts

Give customers an account

After signing in, customers can view their profile, pets, bookings, orders, memberships, and learning records.

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Let customers book pet services online

Booking & Scheduling

Guide customers from choosing a service to confirming a booking, with the details and payment status visible to your team.

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Booking flow

Book in a few clear steps

Customers choose a service, pet, and available time, then review their booking before confirming.

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Bilingual services

One service, two languages

Show each service in English and Traditional Chinese. Customers can switch languages while booking.

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Multi-service bookings

One booking, every pet and service

Add pets or services to one booking, with each price, duration, and staff assignment kept clear.

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Service pricing

See the price build as you go

Add an option such as extra brushing time, and show customers how it changes the booking total.

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Payment options

Choose how customers can pay

Offer full payment or a deposit at checkout. Customers can pay later when your business enables it.

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Availability settings

Keep open times truly open

Set working hours and capacity, then block unavailable times so customers see only bookable slots.

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Keep customer and pet records together

Customer & Pet Records

Keep customer details, pet profiles, and care notes together so your team is ready for the next visit.

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Customer profiles

Keep customer contact details together

Bring customer name, email, phone, notes, tags, and address together with related activity.

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Pet profiles

Create a profile for each pet

Record species, breed, photos, weight, microchip number, and status, linked to the customer.

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Connected history

See connected service history

Profiles can link bookings, product orders, invoices, memberships, learning records, report cards, and signed agreements.

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Care records

Save care and health information

Record allergies, medical notes, and vaccination details. When configured, vaccination checks can be included in booking.

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Keep shop sales and stock in sync

POS, Products & Inventory

Connect shop sales, online orders, purchasing and stock for your Australian team.

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POS checkout

Check out from one POS cart

Add products, services, and service packages to one cart, select a customer, and record an in-person sale and payment.

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Product content

Add bilingual product content

The public page supports English and Traditional Chinese. PetOS can help translate product names and descriptions as you create them.

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Variants & stock

Organize product variants and stock

Manage SKU, EAN or barcode, price, cost, stock, category, brand, and tags. Variants can have their own details.

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Inventory activity

Connect sales, purchasing, and inventory

POS sales, product orders, and purchase orders can update inventory, with changes visible in the activity log.

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Suppliers & orders

Manage suppliers and online orders

Manage suppliers and purchase orders alongside products. Review payment, fulfillment, delivery details, and tracking for online orders.

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Reward regulars with packages

Memberships, Packages & Discounts

Put together service packages and member benefits, with eligible credits and discounts ready for the right sale.

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Service packages

Create a service package

Choose the services in a package, set its price, and track package details and customer redemptions.

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Member benefits

Review memberships and available benefits

See a customer’s membership status and manage configured service or product credits and discounts.

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Eligible offers

Apply offers in supported workflows

When eligible, credits or discounts can be used in supported booking, POS, and product-order workflows.

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Discount rules

Set discount scope and limits

Choose eligible services or products, who can use a discount, and any usage limits for everyone or an individual.

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Track invoices, income and costs

Invoices & Finance

Keep bookings and product orders linked to invoices, payment status and your finance view.

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Finance overview

See revenue, costs, and net profit

Switch the period to review recorded revenue, costs, net profit, and recent financial activity.

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Revenue breakdown

See where the numbers come from

Review revenue by source, costs by type, and recent records linked to bookings or product orders.

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Linked invoices

Create and send invoices

Keep the booking or product order linked to its invoice. Review payment status, PDF, and WhatsApp sharing options.

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CSV export guidance

Get CSV export guidance from Doki

Ask Doki how to export revenue or cost data as a CSV file.

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Share care updates and collect signatures

Report Cards & Digital Agreements

Build service report and agreement templates, then link each completed document to the booking and pet.

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Report templates

Create reusable report card templates

Create report card templates for the services your business provides.

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Linked report cards

Link a report card to a booking and pet

Connect a report card to a booking, customer, and pet, and add photos.

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Digital signatures

Collect signatures and create signed PDFs

Create agreement templates, send them for online signature, and generate signed PDFs. PetOS records agreement status for bookings.

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Matting prompts

Use configured matting prompts

When your business configures a matting workflow, PetOS can prompt the team to send the relevant agreement before service.

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Ask Doki about bookings and stock

Doki AI

Ask Doki about supported data and workflows, then have your team check the response before following up.

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Workflow guidance

Ask about PetOS and business workflows

Ask Doki about PetOS, pet-business topics, or supported booking, supplier, inventory, invoice, and delivery workflows.

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Booking lookup

Ask about upcoming bookings

Look up booking date, time, service, customer, pet, status, and price.

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Product lookup

Look up products and inventory

Ask about supported product variants, SKUs, prices, brands, categories, and stock status.

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Sales & finance

Review sales data and supported workflows

Get sales and finance summaries, CSV export guidance, or help with the supported service-price update workflow.

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PETOS PRICING

Choose the plan that fits your team

From independent services to multi-location operations, choose a PetOS plan for pet businesses in Australia.

01 / GET STARTED

Basic

For groomers, sitters, trainers, and small pet shops

A$59/month

A$590/year · 2 months free

What’s included
  • Doki AI + PetOS management system
  • Booking management and reminders
  • Customer and pet records
  • Product inventory and order management
  • Sync in-store services and product stock across devices
  • Basic sales and operations insights
  • Export basic sales reports
  • No PetOS commission on bookings or sales orders
  • Help setting up your store and uploading data
Start a free trial
02 / CONNECT OPERATIONS

Pro

For teams combining pet services with product sales

A$129/month

A$1,290/year · 2 months free

What’s included
  • Everything in Basic
  • Doki AI + PetOS management system
  • Booking management with automatic reminders
  • Advanced CRM and memberships
  • Automatic booking and order notifications
  • Stock and sales across locations
  • Sales reports and inventory analysis
  • No PetOS commission on bookings or sales orders
  • Help setting up your store and uploading data
  • and more...
Start a free trial
03 / GROW ACROSS LOCATIONS

Enterprise

For larger pet businesses that need multiple locations or custom integrations

Contact for a quote
What’s included
  • Everything in Pro
  • Doki AI + PetOS management system + more customer channels
  • Advanced API integrations
  • Custom feature modules
  • Multi-location operations
  • Automatic data sync across platforms
  • Advanced financial report exports
  • Custom reports and sales data
  • No PetOS commission on bookings or sales orders
  • Setup, data uploads, and database integration support
  • and more...
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Guides for pet businesses

Start with the questions on your mind

Practical guides for pet businesses in Australia, from launch decisions to everyday work.

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Start with the modules that fit your needs

See how PetOS can work for your business

Explore the features or find product workflows for your type of business.

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